Stannary Surgery Text Only Site.
The Surgery Team
Office Manager - Jen Pearce
I am responsible for the day to day administration of the practice, staffing and patient concerns.
Should you wish to have anything to say about the practice, or suggestions to make, I am your first point of contact.
You can contact me via telephone or by letter.
I will endeavour to answer any queries speedily and will ensure the most appropriate action is taken to rectify any problems highlighted.
Finance and IT Manager - Dene Medland
I am responsible for the administration of surgery finances, IT and of the NHS Quality and Outcomes Framework.
The latter is a measure of the surgery's performance against a number of nationally determined markers,
and is effectively a form of ’league table’ for doctors surgeries.
Reception, Secretarial and Administrative Staff
Our Receptionists are your first point of contact with the surgery. The team will be happy to deal with your enquiries and
concerns, make your appointments and take requests for repeat prescriptions in a friendly, confidential and professional manner.
The Secretarial Team consists of Jo Pole (Senior Secretary), Lynne Anderson and Annette Perring, who provide the crucial
secretarial service within the Practice.
Jo has also recently been appointed Information Officer. She is responsible for keeping the website up-to-date, producing
the patient newsletters, amending the patient brochure when necessary and all patient information. If you have any queries
regarding patient information, please feel free to refer to Jo at the Practice.
Clinical Practice Pharmacist - Mrs Kate Dawes
BSc (Hons) Pharmacy, MSc Hospital Pharmacy, MRPharmS
Born and brought up in Cheshire which is just like here hills, horses and rain - I initially ventured south to study for my pharmacy degree in Portsmouth, graduating in 1985.
Fortunately, the undergraduate timetable also allowed time for socialising and here I met my husband, Philip, who is also a pharmacist.
My postgraduate training year at Hope Hospital in Salford (just down the road from Manchester United & Coronation Street) has influenced my whole career - as a junior pharmacist I was encouraged to approach practice in a very clinical, patient-orientated way (a US model) and was an integral member of the clinical team.
We moved to Plymouth in 1992, where my work involved lots of time on the wards developing the role of pharmacists with the clinical specialities - everything from general medicine & surgery to specialist units including renal, oncology and neonatal. After having my second child in 1999, I changed pace slightly and began part-time work with the Prescribing Team of South Hams & West Devon PCT. I have worked with most of the practices in our PCT and have really enjoyed encouraging and negotiating with GP colleagues to review prescribing practice for patients.
I am really enjoying my job at Stannary Surgery - the practice is innovative and ahead of the field in developing the role of Clinical Practice Pharmacist. There are huge opportunities now for pharmacists to develop their contribution to patient care and I will be developing my skills in hypertension, osteoporosis, pain management and migraine - just for starters. I will be running a medication review clinic and this will involve referrals from the GPs and nurses and will help me to get to know lots of you and learn how we can develop medicines management for you.
I have successfully completed my training to become a Supplementary / Independent Prescriber - this is a very exciting step and another new challenge. In the meantime, my spare time will be filled with making soap, reading, cooking and enjoying my family.
Practice Nurses
The Practice Nurses, Jan Meakin and Emma Edwards run general daily general clinics as well as a wide
range of regular specialist Disease Management Clinics in the treatment room.
All the usual routine procedures such as dressings and ear syringing are done in the general clinics and our
up-to-date equipment which includes a 24 hour blood pressure monitor, spirometer and ECG machine can be used
to assist the doctors with diagnosis and treatment.
Health Care Assistant
Marie Northam is our Health Care Assistant. Marie holds phlebotomy clinics on a Monday, Tuesday and Wednesday morning.
In addition to this she holds general clinics on a Monday, Tuesday, Wednesday and alternate Thursday afternoon.
Marie can carry out many duties including ECGs (including 24 hour), blood pressure readings (including 24 hour),
hearing tests, smoking advice, dressings, removal of sutures and also assists in minor operations along with our GPs.
Marie cannot give injections or carry out ear syringing or smear tests.
Chronic Disease Management Clinics
It has been shown that a number of diseases, such as Diabetes, Heart Disease,
Asthma and other lung diseases, can be better managed through regular monitoring
by experienced nurses in dedicated clinics. If you have one of these conditions
you will be invited to attend the relevant Disease Management Clinic.
Family Planning and Women’s Health
Both Practice Nurses are qualified Family Planning Nurses and can give advice
on women’s health issues. Most cervical smears are taken by the nurses.
Procedures which require a doctor such as the fitting of a coil or HRT implant
will be carried out in the treatment room with the nurse assisting.
Health Education and Life Style Advice
Patients may be referred by the doctor or refer themselves for help with weight management and general dietary advice, smoking cessation and
advice about chronic disease prevention.
Anticoagulant Clinic
Patients who are prescribed an anticoagulant such as Warfarin, and need regular
blood tests, can have their blood monitored in the surgery on our Coagucheck
machine which merely requires a finger prick sample of blood.
Child and Adult Immunisation
Babies and children are invited to attend the nurse’s clinic for routine
immunisations when they are due for them.
Adults requiring immunisations should request an appointment with the practice nurse.
Should you wish to discuss your or your child’s vaccinations before they are given, the nurse would be happy to do so.
Travel Health Clinic
Stannary Surgery is a Yellow Fever Centre and we offer a full range of other
travel immunisations. People requiring travel health advice and immunisations,
whether you are registered or not at the surgery, are welcome to book an
appointment.
In addition to your immunisation requirements we offer travel advice. We have direct access to frequently updated global health advice through the Foreign Office website. Anti-malarial medication is also available.
The Travel Health Clinic is a non NHS facility so please be aware that charges will apply for some services.
The Travel Health Clinic is a dynamic service therefore please refer to the Travel Health Clinic notice board in the main reception for up-to-date information.
Please book well in advance of your departure date, particularly for those more adventurous trips.
Our travel service is constantly being developed under Dr Graham Johnson who is a member of the recently formed Faculty of Travel Medicine of the Royal College of Physicians and Surgeons of Glasgow.
Phlebotomist
We hold phlebotomy clinics on a Monday, Tuesday, Wednesday and Thursday morning.
The phlebotomist’s role is to take blood for analysis. Your doctor will refer you for an appointment.
Community Nurses
Our Community Nursing Team travels to the patients own home and local residential homes, assessing the nursing needs and providing care
to housebound patients who are unable to travel to the surgery.
Referred patients can contact the community nurses by telephone on 01822 617602 (answerphone provided) or the main Practice number on
01822 613517 (where a message can be left).
Health Visitor
The Health Visitor is a qualified nurse with further specialist training, who is experienced in child health surveillance,
health promotion and health education. She works with the families of the 0-5 age group across the surgery population.
The Health Visitor is part of a team who are moving towards a more integrated way of working.
To make an appointment please contact 01822 613517 / 616135.
Midwife
Gloria Cailes, our midwife, holds a weekly clinic at the surgery on Friday afternoons between 2pm and 5pm.
She works alongside the doctors and health visitor.
There are six midwives in the Tavistock area and they have a Midwifery Base at Spring Hill, just below the hospital,
where a midwife can be contacted daily on 01822 616953.
Psychiatric Nurses
We have access to a team of highly experienced psychiatric nurses who work closely with our doctors in the care of
patients with mental health problems.
Counsellor
The surgery offers a counselling service, which can be accessed by referral
from your doctor. Our qualified counsellor is registered by UKRC and works
to the BCAP ethical framework for good practice in counselling and psychotherapy.
Confidentiality is a very important part of the process of counselling and
this is discussed fully with each patient at the initial session.
Physiotherapy
If you need to see a physiotherapist, we will refer you on to Tavistock Hospital. One of the team
will be in contact with you to arrange an appointment.
Chiropody
All of our Chiropody/Podiatry referrals are sent to Seventrees Clinic in Plymouth.
They do hold sessions in Tavistock Clinic which patients can attend if they are unable to make it to Plymouth.
Dietitian
Our Community Dietitian is responsible for running a Dietetic Clinic at Estover Health Centre by referral from your doctor. Dietitians interpret the science of nutrition in a practical way providing information and advice on ways of changing eating habits to treat medical problems to prevent disease and promote nutritional health.
Our Dietitian sees patients of all ages from antenatal through to children, adults, and the elderly. Key areas of work include diabetes, coronary heart disease, being underweight, digestive problems, food allergy/intolerance, eating disorders, consistency alteration, nutritional assessment, and obesity.
Referrals to a Consultant via Choose and Book
If during your consultation with the GP it is decided that you need to be referred to see a Consultant,
this would generally be done using the Choose and Book System. This is a very valuable service which allows
people much more choice and flexibility. Details are available in the Surgery.
November 2009
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