The
Charter is a collaboration between our commitment to our patients
and their responsibility to us. It is very much a two-way partnership.
Our
Practice will endeavour to ensure that:-
For
urgent conditions, you will be seen by a
doctor on the same day that you request assistance.
For
non-urgent conditions, a doctor will see you as soon
as possible, but not more than four days after your request.
Every
endeavour will be made to arrange for you to see the
doctor of your choice, unless you agree to an earlier appointment with
another doctor.
Repeat
Prescriptions will be available for collection from
the surgery or a local chemist of your choice, within two working days
of
your request.
When
an emergency call is made out of normal hours, a doctor
will call you back within 30 minutes (sooner if the situation warrants).
During normal surgery time, if you have an urgent query
the doctor
will be interrupted - otherwise you will be advised
of an appropriate time to phone back.
Access
to the building for the elderly, disabled and young
children is easy and assistance will be given if requested.
All
aspects of your visit to the surgery will be dealt
with in the strictest confidence and you may request complete privacy
when
speaking to the receptionist if this is required.
All
practice employed staff will be identified by a photo
board in the waiting room and/or name badges will be worn.
The doctor arranging routine tests will advise you of the appropriate procedure
for obtaining the results.
Every
endeavour will be made to have patients seen within
30 minutes of their appointment time.
If
you are eligible, services for particular patient groups
or minorities will be explained to you.
All
doctors within the general practice team are fully
involved and committed to continuing post-graduate education.
All
members of the practice team are committed to maintaining
excellent relationships with other agencies that may be of help to you.
A
second medical opinion would be arranged if required.
If
you change your doctor, we will ensure that your notes
are transferred to your new doctor as promptly as possible.
We
have a Complaints Procedure to deal with comments,
suggestions and complaints about the service we provide. Please contact
our
Practice Manager in the first instance.
Our
aim is to give you the highest possible standard of service,
treatment and care that is available in general practice under the NHS.
We
will try to deal swiftly and efficiently with any problems
that may occur.
Patients
should endeavour to ensure that:-
They
should use the doctor’s time, and the service
provided wisely, respecting the time and finance
involved in running The National
Health Service.
They
make allowances for delays or difficulties
that may occur due to lack of NHS finance or excessive workload.
They
treat doctors and staff alike with the
same courtesy and respect that they expect to receive themselves.
They
make allowances for the fact that
both doctors and staff require time off for holidays and training
and may not be immediately
available when required.
They
attend promptly for appointments
and if they are unable to keep an appointment, the practice
should be informed as soon
as possible, to avoid a waste of valuable patient time.
When
advice only is appropriate,
they should not expect a prescription when consulting the doctors.
We
place a high value on confidentiality, which is maintained and respected
by all the team. Please ask if you wish to discuss something more privately
with a member of staff.
