Legislation

This practice operates in compliance with:

The Freedom of Information Act 2000 The Data Protection Act 1998

If you require further information about these Acts please enquire at the reception desk or arrange to speak with the Office Manager.

Access to your medical records
If you wish to have access to your medical records please either ask your General Practitioner or speak to the Office Manager.

Complaints
If you have a particular complaint that you wish to bring to our attention, please speak to the Office Manager in the first instance and she will do her utmost to resolve your complaint. She will immediately arrange a preliminary discussion with you to resolve the matter if possible.

If a further investigation is required, that involves other clinicians or staff within the Practice, this will be conducted within a week and you will be invited to attend a follow up meeting as required to inform you of the outcome.

If your complaint is still unresolved to your satisfaction, she will refer you to the appropriate authority within the South Hams and West Devon Primary Care Trust.