Home Visits

Home visits are available, at the doctor’s discretion, to those patients too ill to attend the surgery. If at all possible, please come into the surgery as home visits are time consuming and a more complete assessment can be made at the
surgery.

If you feel that a home visit is necessary, please bear the following points in mind. If possible, please phone before 11am to request a home visit. Please give the receptionist the following information: The patient's name and age. The patient's address and telephone number A brief description of the symptoms The doctor may telephone you, prior to visiting your home, to assess the urgency of the problem so that the doctor can plan his/her rounds.

 

Duty Doctor
Each day, one of our Doctors (usually one of the Partners) is nominated to be the Duty Doctor. His or her role is to deal with all urgent requests and problems that arise on that day. In addition the Duty Doctor conducts Telephone Consultations with patients (am and pm) and, if urgent, will arrange to see patients that day too.

Some days are busier than others and some people may be more or less unwell than you. Please bear this in mind when using this service - it may be more appropriate to have an appointment later in the week.

Please be reassured that you will be seen on the same day if your condition or
problem needs urgent attention.

Telephone Advice
The doctors are available for non urgent telephone advice but may not be able to answer immediately, in which case a message will be left for him/her to call you back.

Urgent Appointments
If you think you have an urgent medical problem, please let the receptionist know and the duty doctor will assess the level of priority and an appointment will be given on the same day if required.

Doctors Holiday Cover

The doctors usually arrange to cover each other for short periods of leave. However on occasions we may employ an additional doctor, known as a locum, to provide extra assistance.

Attending the surgery with young children

This is a baby friendly surgery. Facilities aimed to make your visit with children less stressful include: Easy parking Baby changing facilities Toys and play area Please feel free to breast feed your baby or, if you are bottle feeding and would like the feed to be warmed, please ask the Health Visitor or one of the Receptionists.

Patients with hearing loss

We have a portable hearing loop at reception for patients who are hard of hearing. This can be moved into the doctor's consultation room on request for your consultation.

Patients with sight problems

For any patients who find it hard to read this brochure, we offer it on CD format. Please request a copy from Jo Pole, Information Officer, if required.

July 2008
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