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Please
avoid telephoning before 10.00am or after 5.00pm to arrange a
routine appointment.
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It
is anticipated that a routine appointment is not likely to last
more than 10
minutes. If you think that you will need longer, please let the receptionist
know
when you make the appointment.
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A
routine appointment is normally for one patient only. If you need
other
members of your family to see the doctor please discuss this with the
receptionist when making the appointment.
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We
have a duty doctor each day that conducts telephone consultations
each morning and afternoon to discuss general and urgent requests
and he/she will then arrange to see you as necessary.
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Patients
are registered with the Surgery and not with a particular doctor.
You are entitled to choose whichever doctor you wish for any given
appointment.
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If
you express a preference for a particular doctor, please be aware
that you
may have to wait longer for that appointment.
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If
you find that you are unable to keep your appointment, please let
us know on
01822 613517 as soon as possible, so that the appointment can be offered
to
another patient.
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It
may be necessary for us to cancel an appointment session at short
notice
when a doctor is unavoidably absent. We will make every effort to make
alternative arrangements on that day.
Repeat Prescriptions - Tel: 01822 615855
Patients,
who are on long term medication, may order a new prescription without
making an appointment to see their doctor each time. However,
your
doctor will still want to see you on a regular basis and you will be
told how
often you should be reviewed. Your computerised prescription slip will
contain
a reminder if you need to make an appointment before the next repeat
prescription.
If
you require regular supplies, see details of how you may
be able
to save money with a pre-payment certificate (PPC). We can arrange
for your
prescription to be sent to the chemist of your choice in the area.
Should you
wish the prescription to be sent to you, please provide a stamped addressed
envelope.
Test
Results
Most
blood and urine tests are available 2 to 3 days after they have been
taken. Other tests may take longer.
You
will be contacted by telephone or letter if there is an abnormality
with any result. Normal results will not usually be passed to you in
this way, however
you may wish to telephone the surgery for the result. If you would
like to
discuss the result with your doctor, it is advisable to check that
the test results
have arrived before arranging an appointment.
Also
please phone yourself as, for reasons of confidentiality, results
are not
normally given to a third party.
